SecureCall

As the threat landscape grows and evolves, many organisations are under pressure to understand the latest products and technologies across multiple vendors, in order to resolve problems quickly for maximum business uptime. Is that you?

At NTT Com Security we offer SecureCall – a single point of contact to resolve complex technical problems across multiple products and geographies. Our Security Operations Centre acts as an extension of your own technical support team, resolving critical network issues and providing advice on new technologies, patches, vulnerabilities and upgrades. With the added advantage of remote access troubleshooting, swifter problem diagnosis and resolution is possible.

What we offer

  • A global support infrastructure acting as an extension of your core technical support team, in English, French and German languages
  • Technical experts, available by phone or email, who understand the latest products and technologies across multiple vendors
  • Detailed Service Level Agreements (SLAs)
  • Remote access troubleshooting – enables diagnostic information and logs to be taken directly from the device
  • Reduced support overheads – we qualify all vendor correspondence and only pass you validated technical information

SecureHands

  • For organisations looking for additional support, we can offer service enhancements such as consultancy and professional services. Our SecureHands service provides remote technical assistance on your behalf and can be used, for example, to assist with configuration, restoration or changes and software updates.

    And our technology assessment service can be used to provide regular health checks on supported devices.

Supporting Materials

For more information about SecureCall and to see the levels of support available, please download the SecureCall PDF.

Secure Call